Returns & Exchanges

At Essenther AU, we want you to love your fashion finds; if you are not completely satisfied, we offer a 30-day return window for all unworn items with original tags attached. Our streamlined process ensures your exchange or refund is handled with the same care we put into our collections.

Return Process

• 1.
  Initiate Your Request

  Log into our online portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are intact and the garment is in its original, unworn condition.

• 3.
  Ship to Essenther

  Affix the provided prepaid shipping label to your parcel and drop it off at any Australia Post location or designated courier point.

• 4.
  Quality Check & Refund

  Once our team inspects your return, we will process your refund or dispatch your new exchange item within 3-5 business days.